Who Are We?
We’re dedicated to streamlining healthcare administration, optimizing revenue, and supporting exceptional patient care. Trust us to be your reliable partner in success.
With a client-centered approach, we go above and beyond to support your practice. From expert credentialing to comprehensive billing solutions, we’re here to drive your growth and financial success.
About this Policy
At Carewise RCM, safeguarding the sensitive data of our clients and their patients is our highest priority. We are committed to maintaining
the trust you place in us by ensuring the confidentiality, integrity, and security of all information we handle
Information We Collect
- To provide efficient medical billing and credentialing services, we may collect:
- Names, addresses, contact information.
- Medical information: treatment plans, medical histories, diagnosis codes.
- Financial information: billing, insurance details.
How We Protect Information
- Secure, password-protected databases.
- Restricted access on a need-to-know basis.
- Regularly updated security procedures.
No Sharing Of Information
We do not share or sell personal or medical information.No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Privacy Matters
We respect your rights to:
Access, review, correct, or delete your information.
Opt-out of marketing communications.
Changes To This Policy
We may update the policy to reflect business practices or legal requirements.
Updated policy will be posted on our website
Contact Us
For questions or concerns, contact info@carewisercm.com.
By using our services, you acknowledge and consent to this privacy policy.
Consent Protection
At Carewise, we value your privacy. When you provide us with your consent, it remains strictly within our organization and is not shared with any third parties.
• We collect and use your personal information solely for the purposes of providing you with our services, responding to your inquiries, and improving your experience with us. This information may include your name, email address, phone number, and any other details you voluntarily provide.
• Rest assured, we do not engage in the sharing, selling, or trading of your information with outside parties for marketing or promotional purposes.
• If you have any questions about how we handle your information or wish to update your preferences, please contact us using the information provided on our website.
How We Safeguard Your Data
Carewise employs robust security measures to protect your data, including:Encryption: All sensitive data is encrypted during transmission and storage.Access Control: Restricted access ensures only authorized personnel can handle data.Regular Audits: Frequent system checks and compliance audits to identify and address vulnerabilities.Secure Infrastructure: Use of advanced firewalls and intrusion detection systems to protect our servers.
Securing Provider Data
We prioritize the security and confidentiality of provider data. We adhere to all privacy regulations, share data only with authorized parties, and implement strict protocols to safeguard information. Our robust security measures, including encryption and secure storage, ensure your data is protected. Trust us to maintain the highest standards in data privacy and security
Data Retention Practices
We retain your data only as long as necessary to meet legal and regulatory requirements. Our policy ensures appropriate data retention and secure disposal or anonymization once the retention period expires
Refund Policy
We offer full refunds if services are canceled before work begins. If canceled after starting, refunds are prorated based on work completed. Unsatisfied clients can request refunds within 30 days for a review and possible full or partial refund. Refunds are processed within 7-14 business days. Some exceptions may apply due to circumstances beyond our control. Contact us at ‘info@carewisercm.com’ for questions or refund requests
Stay Connected
Regular Updates: Get the latest news and updates about our services. Customer Support: Reach out for any questions or assistance you need. Exclusive Offers: Be the first to know about special offers and promotions.
SMS Terms and Condition
Your Rights
Access, review, correct, or delete your information.
Opt-out of marketing communications.
SMS Consent Communication
The information (e.g., phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. CAREWISE is committed to safeguarding your personal information and using it solely for purposes directly related to your care and billing services..
Types of Communication
If you have consented to receive text messages from CAREWISE, you may receive messages related to the following:
Appointment reminders
Follow-up communications regarding your practice
Billing updates or inquiries
Insurance verification updates
Example: “Hello, this is a friendly reminder of your upcoming appointment with your patient Mr. Smith at Midtown Clinic on May 12 at 2:00 PM. You can reply STOP to opt out of SMS messaging from CAREWISE at any time.”.
Message Frequency
Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments, billing status, or account notifications. Frequency will depend on the level of activity and engagement with our services.
Potential Fee For SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
You may opt-in to receive SMS messages from CAREWISE through one or more of the following methods: Verbally, during a phone conversation with our staff By submitting an online form on our official website By completing a paper form during in-office visits or consultations.
Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list..
Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.carewisercm.com/contact.
Additional Information
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Discloures
Message and data rates may apply
You can opt out at any time by texting "STOP"
For assistance, text "HELP" or visit our Privacy Policy and [Terms and Conditions] pages
Message frequency may vary depending on service needs